OzArtz Terms & Conditions
Ticket Cancellation, Refunds and Attendance Policy
Updated January 13th, 2026. If you require the previous version of this policy please email anna@ozartz.com.au
Updated May 13th, 2026.
For bookings placed prior to May 13th, 2026, the previous $10 booking and administration fee policy applies where applicable.
For bookings placed on or after May 13th, 2026, the updated $20 booking and administration fee applies.
If you require a previous version of this policy, please email anna@ozartz.com.au
Important Booking Information:
Booking & Refund Summary
- All bookings are for a specific date, time, and location.
- Cancelling More than 7 days before your class:
Approved cancellations may receive a refund minus a $20 booking and administration fee per ticket. - Cancelling Within 7 days of your class:
Bookings are non-refundable. In exceptional circumstances, a class credit may be issued at OzArtz’s discretion. - Approved class credits are valid for 12 months and may be used toward future workshops or online store purchases.
- No-shows are not eligible for refunds, credits, or transfers.
- Please ensure you carefully check your booking details before purchase.
- Please read the full Booking, Refund and Cancellation Policy below before purchasing your ticket.
All OzArtz class tickets are sold for a specific date, time, and location.
Before completing your purchase, you are required to tick a confirmation box acknowledging that you have read and agree to this policy. It is the responsibility of the ticket holder to read and understand the terms outlined below prior to purchase.
All bookings are subject to the cancellation, refund, and credit terms outlined in this policy.
Tickets cannot be transferred to a different date or location. However, where multiple sessions are run at the same venue on the same day, OzArtz may allow a change between sessions at that location, subject to availability and prior approval.
Australian Consumer Law
Under Australian Consumer Law, businesses are permitted to set their own cancellation and refund policies, provided they are clear, fair, and made known to customers prior to purchase.
Customers are not automatically entitled to a refund if they change their mind, forget the event, are unable to attend, or fail to attend a booked class.
OzArtz will provide a full refund only where required under Australian Consumer Law, including where a class is cancelled by OzArtz, significantly rescheduled by OzArtz, or cannot be delivered as advertised.
Cancellations, Refunds and Credits
More than 7 days before the class:
Approved cancellations may receive a refund minus a $20 booking and administration fee per ticket.
Within 7 days of the class:
Bookings are non-refundable. However, at the discretion of OzArtz, a class credit may be issued in exceptional circumstances. Approved credits are valid for 12 months from the original class date and may be used toward future workshops or online store purchases.
Credits are non-transferable and cannot be redeemed for cash.
No-Shows
Failure to attend a booked class for any reason is considered a no-show.
No-shows are not eligible for refunds, credits, or transfers.
It is the responsibility of each attendee to note the class date, time, and location provided at the time of booking.
Class Communications and Reminders
Upon booking, attendees receive an automated order confirmation email containing their class details.
OzArtz does not provide reminder calls or follow-up communications to confirm attendance.
Additional emails may be sent prior to the class with general information, updates, or material notes. These emails are provided as a courtesy only.
Not receiving, opening, or reading an email does not constitute grounds for a refund, credit, or transfer.
Class Materials and Inclusions
OzArtz may occasionally provide complimentary items, tools, protective equipment, bonus materials, or promotional inclusions as part of selected workshops.
The availability of complimentary or bonus items may vary between classes, locations, and workshop types and does not form part of the ticket purchase unless specifically advertised at the time of booking.
Changes to complimentary inclusions do not affect the validity of a ticket and do not constitute grounds for a refund, credit, or transfer.
Exceptional Circumstances
We understand that emergencies and unexpected situations can occur. However, due to the preparation, materials, staffing, venue bookings, and travel required for each class, this policy must be applied consistently and fairly to all attendees.
OzArtz | Website & Store Terms
Website & Store Terms
Introduction
These Website & Store Terms (“Terms”) govern the use of the OzArtz website and the purchase of products from OzArtz (“OzArtz”, “we”, “us”, or “our”).
By accessing our website or placing an order, you agree to be bound by these Terms in accordance with the Australian Consumer Law under the Competition and Consumer Act 2010 (Cth).
Orders and Acceptance
• Orders placed via our website, social media platforms, or other sales channels are considered an offer to purchase.
• We reserve the right to accept or reject any order for reasons including product availability, pricing errors, or suspected fraudulent activity.
• An order is considered accepted once payment has been successfully received and processed.
Pricing and Payment
• All prices are listed in Australian Dollars (AUD) and include applicable taxes unless otherwise stated.
• Prices may change without notice, however confirmed orders will not be affected.
• Payment must be made in full at the time of purchase using approved payment methods.
• If a payment is declined, reversed, disputed, or flagged as fraudulent, OzArtz reserves the right to cancel the order.
Shipping and Delivery
• OzArtz ships Australia-wide using third-party courier and postal services.
• Shipping costs and estimated delivery timeframes are displayed at checkout.
• Delivery timeframes are estimates only and may vary due to courier delays or circumstances outside our control.
• Risk of loss or damage passes to the purchaser upon delivery.
Returns and Refunds – Store Products
• Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
• You are entitled to a replacement or refund for a major product failure and compensation for any other reasonably foreseeable loss or damage.
• If a product arrives faulty, damaged, or incorrect, you must contact OzArtz within 7 days of delivery with proof of purchase and photographic evidence where applicable.
• Change-of-mind returns are not accepted unless required under Australian Consumer Law.
• Approved refunds will be processed via the original payment method within approximately 7–14 business days.
Product Use and Liability
• OzArtz resin products must be used in accordance with supplied instructions and safety recommendations.
• OzArtz is not responsible for damage, injury, or product failure resulting from incorrect handling, storage, preparation, or application.
• To the maximum extent permitted by law, OzArtz excludes liability for indirect, incidental, or consequential loss or damage.
Intellectual Property
• All content on the OzArtz website, including images, branding, graphics, product descriptions, videos, and written content, remains the property of OzArtz unless otherwise stated.
• Content may not be copied, reproduced, distributed, or used without prior written permission.
Media Consent
By attending an OzArtz class, workshop, or event, you acknowledge that photographs and video recordings may be taken during the session for promotional and marketing purposes, including use on social media, advertising, and the OzArtz website.
If you do not wish to appear in photographs or video content, please notify the instructor prior to the commencement of the class.
Force Majeure
OzArtz is not liable for delays, interruptions, or failure to fulfil obligations resulting from circumstances beyond our reasonable control, including natural disasters, venue issues, supplier shortages, transport disruptions, internet outages, illness, or government restrictions.
Governing Law
These Terms are governed by the laws of Queensland, Australia.
Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the courts of Queensland.
Amendments and Updates
OzArtz reserves the right to update or modify these Terms at any time.
Updated Terms take effect immediately upon publication on the OzArtz website.
Continued use of the website or services constitutes acceptance of any updated Terms.
Contact Us
For any questions regarding these Terms, please contact:
OzArtz
Email: anna@ozartz.com.au
Website: www.ozartz.com.au
Last Updated: 13 January 2026
Privacy Policy
OzArtz is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth).
Information We Collect
OzArtz may collect personal information including:
• Name
• Phone number
• Email address
• Billing and shipping address
• Order information
• Payment details
• Workshop booking information
• Website usage data
How We Use Your Information
Your information may be used to:
• Process orders and workshop bookings
• Provide customer support
• Send order confirmations and updates
• Improve our website, products, and services
• Send marketing communications where consent has been provided
• Comply with legal obligations
Sharing of Information
OzArtz does not sell or rent personal information to third parties.
Information may be shared with trusted third-party providers where required to:
• Process payments
• Deliver orders
• Send emails or SMS notifications
• Operate website functionality
• Comply with legal requirements
Website Analytics and Cookies
The OzArtz website may use cookies, analytics tools, Meta Pixel, Google services, and similar technologies to improve website performance, marketing, and user experience.
Users may disable cookies through their browser settings, however some website functionality may be affected.
Data Security
OzArtz takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
Access and Corrections
You may request access to, correction of, or deletion of your personal information by contacting OzArtz directly.
Contact Us
For any questions regarding this Privacy Policy, please contact:
OzArtz
Email: anna@ozartz.com.au
Website: www.ozartz.com.au
Last Updated: 13 January 2026